Tingkat Kepuasan Masyarakat terhadap Kinerja Karyawan di Bank Aceh Syariah Cabang Meulaboh
Article Sidebar
Main Article Content
Abstract
This article aims to discuss the level of community satisfaction with employee performance at Bank Aceh Syariah Meulaboh Branch. This research is considered important to see how employee performance is significantly influenced by community satisfaction which significantly drives the performance itself. The development of Bank Aceh Syariah in serving customers can actually be an indicator to see how Bank Aceh Syariah employees carry out the process of providing financial services. So far, Bank Aceh Syariah, which is the pride of the people of Aceh Province, has made many improvements step by step in terms of service. This study took place in West Aceh District with 102 research respondents who were collected as samples. Broadly speaking, all questions indicate that there is an influence of community satisfaction on employee performance and can be a reference for the management of Bank Aceh itself to pay attention to responses from customers in the process of improving the company's internal performance.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Awan, A. K., Awan, A. H., and Akhtar, R. (1989). Medical Audit by Peer Review and Competitive Self-Appraisal as Tools for Promoting Efficiency: A Case Study in Lahore, Pakistan. International Journal of Gynecology & Obstetrics, 30(1), 27–32. https://doi.org/10.1016/0020-7292(89)90210-5
Bachman, J. G., Smith, C. G., and Slesinger, J. A. (1966). Control, Performance, and Satisfaction: An analysis of Structural and Individual Effects. Journal of Personality and Social Psychology, 4(2), 127–136. https://doi.org/10.1037/h0023615
Chandrasekara, S. (2018). Relationship Among Big Five Personality Traits, Job Performance & Amp; Job Satisfaction: A Case of School Teachers in Sri Lanka. Proceedings of the 44th International Academic Conference, Vienna, 81(5). https://doi.org/10.20472/IAC.2018.044.009
Haugeland, I. K. F., Folstad, A., Taylor, C., and Bjorkli, C. A. (2022). Understanding the User Experience of Customer Service Chatbots: An Experimental Study of Chatbot Interaction Design. International Journal of Human-Computer Studies, 161, 102788. https://doi.org/10.1016/j.ijhcs.2022.102788
Hellen. (2020). Pengaruh Motivasi Kerja, Beban Kerja dan Kompensasi terhadap Kinerja Karyawan di PT Cendana Han Wijaya. Universitas Putera Batam.
Heneman, H. G., and Schwab, D. P. (1972). Evaluation of Research on Expectancy Theory Predictions of Employee Performance. Psychological Bulletin, 78(1), 1–9. https://doi.org/10.1037/h0033093
Hidayat, and Firdaus, M. R. (2014). Analisis Pengaruh Kualitas Layanan, Harga, Kepercayaan, Citra Perusahaan, dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan?: (Studi Pada Pelanggan Telkom Speedy Di Palangka Raya). Jurnal Wawasan Manajemen, 2(3).
Indrasari, M. (2017). Kepuasan Kerja dan Kinerja Karyawan?: Tinjauan dari Dimensi Iklim Organisasi, Kreativitas Individu, dan Karakteristik Pekerjaan. Sidoarjo: Indomedia Pustaka.
Iqbal, M. Z., Akbar, S., Budhwar, P., and Shah, S. Z. A. (2019). Effectiveness of Performance Appraisal: Evidence on the Utilization Criteria. Journal of Business Research, 101, 285–299. https://doi.org/10.1016/j.jbusres.2019.04.035
Islami, X., Mulolli, E., and Mustafa, N. (2018). Using Management by Objectives as a Performance Appraisal Tool for Employee Satisfaction. Future Business Journal, 4(1), 94–108. https://doi.org/10.1016/j.fbj.2018.01.001
Jin, X., Tigelaar, D., van der Want, A., and Admiraal, W. (2022). Novice Teachers’ Appraisal of Expert Feedback in a Teacher Professional Development Programme in Chinese Vocational Education. Teaching and Teacher Education, 112, 103652. https://doi.org/10.1016/j.tate.2022.103652
Lawler, E. E., and Porter, L. W. (1967). The Effect of Performance on Job Satisfaction. Industrial Relations, 7(1), 20–28. https://doi.org/10.1111/j.1468-232X.1967.tb01060.x
Lohman, L. (2021). Evaluation of University Teaching as Sound Performance Appraisal. Studies in Educational Evaluation, 70, 101008. https://doi.org/10.1016/j.stueduc.2021.101008
Miao, C., Humphrey, R. H., and Qian, S. (2018). A Cross-Cultural Meta-analysis of How Leader Emotional Intelligence Influences Subordinate Task Performance and Organizational Citizenship Behavior. Journal of World Business, 53(4), 463–474. https://doi.org/10.1016/j.jwb.2018.01.003
Oktaviana, I., and Lestar, N. I. (2021). Analisis Penerapan Kualitas Pelayanan Dan Kepuasan Pelanggan Pada PT. Pos Indonesia (Persero). Jurnal Ekonomi Vokasi, 5(1).
Van Eerde, W., and Thierry, H. (1996). Vroom’s Expectancy Models and Work-Related Criteria: A Meta-Analysis. Journal of Applied Psychology, 81(5), 575–586. https://doi.org/10.1037/0021-9010.81.5.575